Shipping POLICY
➡️ ORDER PROCESSING & HANDLING
- Order Cut-off Time: 12:00 PM Pacific Standard Time (Los Angeles).
- Handling Time: Domestic orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or holidays will begin processing the next business day.
- Order Confirmation: An order confirmation email will be sent immediately after your payment is cleared. Once shipped, you will receive another email containing your tracking number.
➡️ SHIPPING ZONE & COST
- Shipping Destinations: We ship exclusively within the United States. We do not offer international shipping at this time.
- Shipping Cost: 100% Free Shipping on all orders shipped within the United States. No hidden fees or minimum purchase requirements.
➡️ EXPECTED DELIVERY TIME
- Delivery Timeframe: All orders are delivered within 2–3 business days after shipment.
- Carriers Used: We utilize reliable domestic carriers, including FedEx, DHL, USPS, and UPS, to ensure your package arrives without a hitch.
➡️ MISSING OR DAMAGED DELIVERIES
- Inspection: Please carefully examine your package upon delivery. If you notice any transit damage or shortages, please record them on the delivery sheet before signing and file a claim with the carrier immediately.
- Delivered But Missing: If your tracking number shows "Delivered" but you have not received your package, please check around your property, with neighbors, or your building management office. If it is still missing after 36 hours from the marked delivery time, please contact our customer support team immediately for assistance.
➡️ TRACKING YOUR ORDER
Once your order has shipped, you can track its progress directly through the carrier links provided in your shipping confirmation email:
- DHL: www.dhl.com
- FedEx: www.fedex.com
- UPS: www.ups.com
- USPS: usps.com
Thank you for shopping with Coonp!